Refund policy

Refund policy

We want you to be happy with your purchase! If your product arrives faulty, damaged, or not as described, we will offer a refund, replacement, or repair in line with Australian Consumer Law.

Please be aware that we don't accept returns for change of mind, so we encourage you to please carefully consider your purchase.

If you're unsure about sizing or have any questions about our products, don’t hesitate to reach out to us, we’re here to help make sure you're confident in your choices before you purchase any of our products.

If, for some reason the product didn't live up to your expectations on your purchase, we really want to know about it. We will put it right as best we can.  Please review the policy below for all the necessary details.

Refund Terms

In the event that your order arrives damaged in any way, please email us as soon as possible at jpszcreative@gmail.com with your order number, issue and a photo(s) of the item’s condition, and best way to contact you. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution. We will then outline the steps for getting the item back to us and putting it right.  Don't worry we will look after you!

How to Return an Item

Request a Return: Email us at jpszcreative@gmail.com to initiate your return request and we will respond as our priority.

Prepare Your Package: Pack the item securely in its original packaging, including everything please, including the packaging.

Ship the Item: It is recommended you use a trackable shipping service or purchase shipping insurance. You are responsible for the return shipping costs unless the item is defective or incorrect.

Refund Process

Processing Time: Once we receive your returned item, we will let you know, our team will inspect it, contact you for any queries we may have and then process your refund within 10 business days.

Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

Following your contact with us and we agree to an exchange, please follow the same return process outlined above and place a new order for the desired item. Get in contact with us at jpszcreative@gmail.com.

Support

If you have any further questions, please don't hesitate to contact us at jpszcreative@gmail.com.